Policies

Payments

Payment is due in full 24 hours prior to the first visit.

Cancellations

We highly recommend purchasing trip insurance if you are going out of town for more than 4 nights or traveling during a holiday period.

Mystic Whiskers Cat Care requires a minimum 5 days advance notice for cancellation of any scheduled cat care service. Failure to provide 5 days notice will result in a cancellation fee of no less than 50% of the invoice for the cancelled service.

Failure to provide 48 hours (2 days) advance notice for cancellation of any scheduled service will result in a cancellation fee equal to 100% of the invoice of the scheduled service.

Returning home early is the same as a last minute cancellation and is charged at 100% of the original scheduled service.

Holidays are our peak service periods. Peak holidays are Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas/New Years. Any cancellation with less than 10 days notice during a peak holiday period will result in a cancellation fee of no less than 50% of the invoice for the scheduled pet care. Any cancellation with less than 5 days notice during a peak holiday period will be charged full price.

Mystic Whiskers Cat Care reserves the right to shorten or cancel cat sitting visits, if client cat shows signs of aggressive behavior such as excessive hissing, growling, biting or attacking.